Office Policies

SCHEDULING

We will accommodate you with any logistical difficulties or time-constraints if adequate advanced planning is afforded us. We have extended our hours to evenings and Saturdays to accommodate busy work schedules and school hours.

We rarely double-book our patients. Our goal is not maximizing the quantity of patients we see each day, but optimizing the quality of work we deliver to every patient. This means that every patient will receive the doctor’s full, undivided attention during each visit to ensure that enough time is designated to quality care, as well as patient maintenance and prevention.

MISSED APPOINTMENT

Our “Single Booking” policy enables us to focus totally on you and the procedure being performed. We are able to do this only with the full cooperation of our patients in recognizing the value of our overhead and the negative impact of clinical downtime, and ensuring that all appointments are kept. Our office policy is to request a full 48-hour advanced notice for schedule changes from our patients. We charge a Missed Appointment Fee of $275.00 for any changes within this 48 hour time framework if we are unable to re-schedule another patient in your appointment slot. Failed appointments without advanced notice to the office are charged at $325.00 No-Show charge. Our office therefore asks our patients to work with us in maintaining scheduled appointments, as this allows us to perform the high quality of care we strive for with affordable pricing for all.

We understand that scheduling conflicts beyond your means sometimes arise, so we will make all efforts to substitute your appointment slot with another patient so you will not be charged. Given this consideration, we ask our patient family to please work with us to honor your scheduled appointment in order to offer the quality Dental care that time requires.

LAST MINUTE PATIENT STANDBY PROGRAM

If you have a flexible schedule, and are able to come in within quick notice when we have a last minute cancellation, we will offer you a 25% courtesy reduction on your next scheduled procedure. Please let our front office know of your availability for this program.

PAYMENT POLICY

Our usual and customary policy is to have fees paid as services are rendered. If you have insurance, we will prepare and bill your claim, but appreciate your co-payment to be made at the time of service.

FEES

We are committed to offering Value for our patients, and our economic model of Value Exchange is designed to keep fees affordable for the best care for all our patients.

We do not practice compromised dentistry or second tier treatment based on ability to pay or other financial constraints, but we do provide provisional dental services until such time as resources permit definitive treatment.

Our fee listing is available to our patients.

We do accept all major credit cards and also offer payment programs. Please ask our front office for these options.

FULFILLMENT OF PATIENT EXPECTATIONS

Your complete satisfaction is our minimal threshold of treatment, and we stand by our work. Our patients are the most important element of our practice, and exceeding your expectations are our objectives.